Service information & terms

Trusted third-party assistance

Trusted third-party support. Electrotech Power Support is not affiliated with, endorsed by, or operated by any utility or government provider. We offer bill assistance and customer support guidance.

Scope of this website

This website provides information and a way to request support. It is not a utility account portal or a utility bill payment processor.

Provider decisions

Service availability, rates, account changes, payment posting times, and dispute outcomes are determined by the relevant provider. Guidance from us does not replace confirmation from that provider.

Before requesting paid services

Request and review the agreed scope, charges, cancellation terms, and refund terms before proceeding with any paid assistance.

Urgent issues

For utility emergencies and outages, use your provider’s official emergency channels. This website is not an emergency response service.