Refund enquiries

Ask about a support charge

This website does not accept utility bill payments. Questions about a utility payment, credit, or refund should be directed to the provider or payment recipient shown on your receipt.

Third-party support fees

Before agreeing to any paid assistance from Electrotech Power Support, request the service scope, fee, cancellation terms, and refund terms in writing.

If you have a question about a support charge, call 800-242-1064. Keep your receipt and reference number available, but do not send full payment details through the contact form.